Refund and Returns Policy
At Classvis.xyz, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our refund and returns policy below.
1. Eligibility for Returns & Exchanges
-
Items can be returned or exchanged within 7 days of delivery.
-
Products must be unused, unworn, unwashed, and in original condition with tags attached.
-
Items that are damaged, altered, or missing tags will not be eligible for a return or exchange.
2. Non-Returnable Items
-
Clearance or final sale items
-
Gift cards and promotional items
-
Personalized or custom-made products
3. Return & Exchange Process
-
Contact Us: Email info@classvis.xyz or call (410) 239-2240 with your order number and reason for return.
-
Approval & Instructions: If your return is approved, we will provide shipping instructions.
-
Shipping the Item: Customers are responsible for return shipping costs unless the product is defective or incorrect.
-
Processing Refund/Exchange: Once we receive and inspect the item, we will process your refund or exchange within 5-7 business days.
4. Refund Policy
-
Refunds will be issued to the original payment method.
-
Processing time for refunds varies depending on the bank or payment provider.
-
Shipping fees are non-refundable unless the return is due to our error (wrong item or defective product).
5. Damaged or Incorrect Orders
-
If you receive a damaged or incorrect item, please contact us within 48 hours of delivery.
-
We will provide a replacement or issue a full refund, including shipping costs.
6. Contact Us
For any questions or concerns regarding our Sales Policy & Refund and Returns Policy, feel free to reach out to us:
📍 Address: 1500 LEO ST, OPELOUSAS LA 70570-7132, United States
📞 Hotline: (410) 239-2240
📧 Email: info@classvis.xyz
🌐 Website: www.classvis.xyz